Our hearing changes over time, so it’s a good idea to retake the Sound Check at least every 6 months. Or, if you notice your calls aren’t as clear as they used to be, take the Sound Check again. You can take it as many times as you like.
If you're not sure when you last took the Sound Check, view your Sound Check Dashboard in your account. This will tell you when you last took the test while logged in.
At the end of the test, make sure to choose the option to ‘update your hearing profile’ to save and apply this new profile to your account.