Ah, that’s easy. Just ask us for a Service Termination Authorisation Code (STAC). A STAC will allow you to instantly terminate your contract with your current provider. With a STAC you cannot take your mobile number with you to the new network.
There are 3 easy ways to do this:
After you request your STAC we will text it to you straight away. It’s valid for 30 days. We’ll also let you know if there are any Early Termination Charges. Plus, we’ll send you a link to My Account where you will be able to view any extra information about your contract.
Once you have given your STAC code to your new provider, and you’ve switched network, your service will terminate and we’ll no longer bill you for this number.
Please note: A STAC code will not transfer your mobile number and once the STAC has been used we won’t be able to get your number back. If you want to keep your number, ask our team for a PAC instead.
If you do not give your STAC code to your new provider, then your service will not switch and you will continue to be billed by us.