Setting up your new SIM

When you receive your new SIM it will be ready to go. All you need to do is:

  1. Check that your phone is unlocked
  2. Select the right size of SIM and slip it into your phone 
  3. Follow the instructions on screen
  4. Wait for a signal symbol to appear on your screen (sometimes this can take up to 24 hours, but usually it’s pretty quick!)

If you’re using an Apple device, you might have to refresh your iMessage too, so it connects with the right number. All you need to do is:

  1. Go to Settings > Messages
  2. Turn iMessage off, wait 10 seconds and turn iMessage on again
  3. Go to Settings > Phone and make sure My Number shows your correct mobile number

If the above still doesn’t work, you can also Tap My Number and type in your correct number.

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