If you enter the wrong SIM PIN three times in row, your SIM will be blocked.
If this happens, don’t worry, all you need to do is input in your PUK code. The PUK (Personal Unblocking Key) code is a code that’s 8 digits long. It’s printed on your SIM card holder. This is the piece of plastic that your SIM card arrived in.
If you can’t find it, or no longer have your SIM card information then please call our dedicated Help by dialing 150 from your Audacious mobile or dial 0330 135 9700 from any other phone. They'll be happy to help.