Help and support

A Porting Authorisation Code (or PAC code), allows you to take your old mobile number with you when you change networks.

On the morning of the transfer, your old service will stop working and your old SIM will deactivate. Later the same day, your Audacious SIM will start to receive and make calls with the number you are transferring over.

It should only take one working day for your number to be transferred. It’s that quick!

To reset your password, while logged into your account, please visit the ‘change my password’ option on your Audacious account. You will need to enter the password that you’re currently using and replace it with the new one.

It’s easy to keep track of your usage. Just log in to your Audacious account and you can see how many, minutes, texts and data you have left in real time.

Our tariffs are 30-day rolling contracts, which let you stay footloose and fancy free. You’re not tied in to a lengthy 12, 18 or 24 month contract. You can leave with just 30 days notice, if you like.

Need more data? No worries. It’s easy to change your tariff and upgrade your contract. Simply call the Audacious Team by dialing 150 from your Audacious mobile or call 01604 266 466 from any other phone.

To change your details, just log in to My Account and click on the ‘My Details’ tab. You’ll see this on the left-hand side of the page.

You can add one Contact Number and one Alternate Number to your Audacious account. You can view and edit this In Your Audacious account in the ‘My Details’ tab on the left-hand side of the page.

As soon as your bill is ready, we’ll send you a text message to let you know. It’ll tell you how much your bill is and when we’ll take your payment. To keep track of your usage during the month, you can log in to your Audacious account. You can check your bills there, too. Just click on the ‘My bills’ tab.

Read more to find out more about your payments, such as: when and how your payments will be taken?

It’s easy to see what you're using and spending by having a quick look at your Audacious bill. All your monthly calls, texts and data are itemised. Not sure what you're looking at? We'll take you through your bill below.

Want to know how and when you used your data? Your bill will set out a full itemised list. It will show you the dates that you have used data and a description of what you have used it on.

There are a few reasons why your bill could be higher this month. Read more to see what these reasons could be.

If you’d like to stay in control of your spending, you can set a personalised spend limit. That way, you’ll have total peace of mind. Read more to find out how to set up your spend limit.

We’ll help you set up your Direct Debit when you join us. If your details change, you can visit your Audacious account, click on the ‘My Bank Details’ tab on the left-hand side of the page and let us know your new ones.

Your first bill will be collected around a month after you join us. We’ll text you as soon as your bill is available. The text will let you know how much it costs and when the payment will be taken. If you’d like to keep an eye on your spending from month to month, you can also log on to My Account and check your bill balance and allowances, any time you like.

If you are unable to pay your bill, we’re here to help. Give the Audacious Team a call on 150 from your Audacious mobile or dial 01604 266 466 from any other phone.

If your account has been suspended, we’re here to help. Give the Audacious Team a call on 150 from your Audacious mobile or dial 01604 266 466 from any other phone.

You can manage your add-ons however it suits you: online or by phone.

With Audacious, it’s easy to stay in control of what you’re spending. Once you’ve used 90% of your allowance, we’ll text you to let you know. When you’ve used it all up, we’ll text you again.

If you get a 'network busy' error message, this means there’s a high volume of people using the network. It could be that there’s a big event going on in your area, which is affecting network coverage. But don’t worry, usually it doesn’t last long.

Got a 4G device? Then your data speeds will be much faster than 3G or 2G. Be on the lookout for WiFi, which may offer faster speeds and save you using data from your plan.

Your signal or reception may be affected by various things, for example: your location (if you’re in a tunnel or in the mountains), your distance from a mobile mast, your phone’s antenna, the device you are using, the building you’re in (e.g. a basement, or if it has thick walls).

If you’re having signal problems, here’s what to do: See if you’re connected to the fastest network your phone allows (4G is the fastest, followed by 3G and 2G).

4G is a mobile network that allows high-speed wireless internet access. Audacious supports 4G and you can use our coverage checker to see if it’s available in your area.

If your phone is compatible with the 4G network, it will connect automatically if it is available. To check you’re connected to the fastest network your phone allows, view your mobile network settings on your phone and check that 4G is enabled.

Yes. If you’re travelling in Europe, you can use your calls, texts and data allowance just like you would in the UK – all thanks to Roam Like Home. Our Clear Call technology works aborad too, as it is connected to our network via your Audacious SIM card.

If you think you’ve been charged incorrectly, we’ll help you get to the bottom of it. Just give the Audacious Team a call on 150 from your Audacious Mobile or 01604 266 466 from any other phone.

To access your voicemail from abroad you will need to dial your own number, as the short number (121) will not work from outside the UK. You will be charged the roaming call rate based on the country you are in.

With Roam Like Home, it’s free to receive calls in the any country included in Roam Like Home. In other Zones charges will apply when receiving calls, please see our price list for more information.

Want to know more about using data abroad?Read more to find out.

Want to know more about using data abroad?

Find out more about our pricing for calls, text and data usage outside of the UK including international calling and roaming.

View our Code of Practice for non-geographic, premium rate and personal number services.

It’ll be sent by Royal Mail, 1st class. If you order before 4pm, it should arrive within the next two working days (so unfortunately no weekends and bank holidays). If there’s any delay, feel free to give our Help Team a call on 0330 135 9700.

If this is your first time taking the Sound Check, we would suggest that you take the it in the same way that you normally make calls. For example, if that includes a hearing aid, then try it that way first to get a good comparison. If you wanted to try without an aid, you can always do that after. The Sound Check can be taken as many times as you like.

Our Audacious SIM lets you use your phone as you normally would. If that means you use a hearing aid, then you can take the Sound Check with it. In clinical trials, 75% of participants wore hearing aids, 90% of these participants said that they benefited from the technology.

Yes, once you've taken the Sound Check, you can have your Sound Check results emailed to you for future reference. You can access your current hearing profile on your Audacious Sound Dashboard by logging into your Audacious account.

We’ll use the results of your Sound Check to create your personal hearing profile. This is what tailors calls to your exact hearing needs. Whenever you have a mobile call, our technology will clarify it.

It’s free to do and you can take it as often as you like. But it’s a good idea to retake the Sound Check every 6 months (in case your hearing changes) or if you change your mobile phone. We find that many customers take the Sound Check more than once before finding the best hearing profile.

Yes, our clever technology means any changes to your personal hearing profile results are passed on to your SIM card. Just make sure you choose the ‘update your hearing profile’ option at the end of the Sound Check to apply your newest profile.

Your profile may look different from your audiogram. The Sound Check is testing for the way that you hear on the mobile phone. For example, if you use a hearing aid, your hearing is already being adapted by the hearing aid and so the profile will look different.

The Sound Check takes about 5 minutes to complete and you can retake it as many times as you like. To take the Sound Check you will need a computer or tablet and your mobile phone as well as a quiet area to take the test. Follow our handy step by step guide on how to take the Sound Check, our online hearing test.

Yes, they will! As soon as you’ve taken the Sound Check and clicked the option to update your profile, you’ll hear the difference straight away.

Read more to find out how we can fix your clear call technology for you.

Our hearing changes over time, so it’s a good idea to retake the Sound Check every 6 months. Or, if you notice your calls aren’t as clear as they used to be, take the Sound Check again and choose the option to ‘update your hearing profile’ at the end.

If you change your phone, it’s time to re-take your Sound Check. It’s easy to do. Just go to Audacious My Account and select new Sound Check. Then choose the option to ‘update your hearing profile’ at the end.

When you let us know that you’re leaving (either online via My Account or by phone), we’ll start your 30-day notice period. Your next bill will include a full month’s line rental as usual; the following bill will contain a credit for any unused portion, and you will get one final bill that will show your balance as zero.

To keep your current number, simply ask us for your Port Authorisation Code (PAC). You can request this online, by phone or by text.

Ah, that’s easy. Just ask us for a Service Termination Authorisation Code (STAC). A STAC will allow you to instantly terminate your contract with your current provider. With a STAC you cannot take your mobile number with you to the new network.