Our Help pages are here to offer support with all aspects of Audacious, from your personal hearing profile, to additional information about bills, mobile plans, data usage and more.
If you can’t find what you are looking for, don’t hesitate to contact us on 0330 135 9700. If you are an existing customer just dial 150 from your Audacious mobile.
When you receive your new SIM it will be ready to go. Read more to find out how to set up your SIM with your phone.
Read MoreIf you are getting a message such as 'incompatible sim', 'enter subsidy PIN' or 'enter network unlock code', then your phone needs to be unlocked.
Read MoreYou can lock your SIM with a PIN. You have to enter the PIN to make phone calls and use data.
Read MoreAudacious SIM cards come in three sizes: Standard (the biggest), Micro and Nano (the smallest). All you need to do is snap out the correct size for your phone and slip it in. If you’re not sure which size you need, your phone’s user guide will let you know.
Read MoreIf you enter the wrong SIM PIN three times in row, your SIM will be blocked. If this happens, don’t worry, all you need to do is input in your PUK code.
Read MoreNot sure how to find your new number? Read more for a few options on how to find out your new phone number.
Read MoreSimply contact your current provider and tell them that you want to leave. If your contract’s up, you’re free to switch whenever you like.
Read MoreJust ended your contract? Your previous provider should give you your PAC over the phone (right away) or within two hours by text.
Read MoreYou can transfer your current number to us for free anytime, so long as your number is still active. Read more to find out how.
Read MoreA Porting Authorisation Code (or PAC code), allows you to take your old mobile number with you when you change networks.
Read MoreOn the morning of the transfer, your old service will stop working and your old SIM will deactivate. Later the same day, your Audacious SIM will start to receive and make calls with the number you are transferring over.
Read MoreIt should only take one working day for your number to be transferred. It’s that quick!
Read MoreSorry to hear you’re having trouble logging into your account. If you’ve entered your password incorrectly 3 times, your account may have been locked. To reset your password, simply click the ‘forgot your password?’ button on the log in page.
Read MoreTo reset your password, while logged into your account, please visit the ‘change my password’ option on your Audacious account. You will need to enter the password that you’re currently using and replace it with the new one.
Read MoreIt’s easy to keep track of your usage. Just log in to your Audacious account and you can see how many, minutes, texts and data you have left in real time.
Read MoreOur tariffs are 30-day rolling contracts, which let you stay footloose and fancy free. You’re not tied in to a lengthy 12, 18 or 24 month contract. You can leave with just 30 days notice, if you like.
Read MoreNeed more data? No worries. It’s easy to change your tariff and upgrade your contract. Simply call the Audacious Team by dialing 150 from your Audacious mobile or call 01604 266 466 from any other phone.
Read MoreTo change your details, just log in to My Account and click on the ‘My Details’ tab. You’ll see this on the left-hand side of the page.
Read MoreYou can add one Contact Number and one Alternate Number to your Audacious account. You can view and edit this In Your Audacious account in the ‘My Details’ tab on the left-hand side of the page.
Read MoreYour first bill is usually produced on the closest billing date when you joined us. Our billing dates are the 4th, 10th, 16th and 22nd of each month.
Read MoreAs soon as your bill is ready, we’ll send you a text message to let you know. It’ll tell you how much your bill is and when we’ll take your payment. To keep track of your usage during the month, you can log in to your Audacious account. You can check your bills there, too. Just click on the ‘My bills’ tab.
Read MoreRead more to find out more about your payments, such as: when and how your payments will be taken?
Read MoreIt’s easy to see what you’re spending by having a quick look at your Audacious bill. All your monthly calls, texts and data are itemised. And if you’ve used any services outside your allowance (like voting in TV shows, using your phone abroad or more), you’ll see these listed in a different section.
Read MoreWant to know how and when you used your data? Your bill will set out a full itemised list. It will show you the dates that you have used data and a description of what you have used it on.
Read MoreThere are a few reasons why your bill could be higher this month. Read more to see what these reasons could be.
Read MoreIf you’d like to stay in control of your spending, you can set a personalised spend limit. That way, you’ll have total peace of mind.
Read MoreWe’ll help you set up your Direct Debit when you join us. If your details change, you can visit your Audacious account, click on the ‘My Bank Details’ tab on the left-hand side of the page and let us know your new ones.
Read MoreYour first bill will be collected around a month after you join us. We’ll text you as soon as your bill is available. The text will let you know how much it costs and when the payment will be taken. If you’d like to keep an eye on your spending from month to month, you can also log on to My Account and check your bill balance and allowances, any time you like.
Read MoreIf you are unable to pay your bill, we’re here to help. Give the Audacious Team a call on 150 from your Audacious mobile or dial 01604 266 466 from any other phone.
Read MoreIf your account has been suspended, we’re here to help. Give the Audacious Team a call on 150 from your Audacious mobile or dial 01604 266 466 from any other phone.
Read MoreYou can manage your add-ons however it suits you: online or by phone.
Read MoreWith Audacious, it’s easy to stay in control of what you’re spending. Once you’ve used 90% of your allowance, we’ll text you to let you know. When you’ve used it all up, we’ll text you again.
Read MoreOn our website, you’ll find the coverage checker at the top right of the page. Just type in your address and we’ll show you the coverage and network speed in your area.
Read MoreIf you get a 'network busy' error message, this means there’s a high volume of people using the network. It could be that there’s a big event going on in your area, which is affecting network coverage. But don’t worry, usually it doesn’t last long.
Read MoreGot a 4G device? Then your data speeds will be much faster than 3G or 2G. Be on the lookout for WiFi, which may offer faster speeds and save you using data from your plan.
Read MoreYour signal or reception may be affected by various things. Read more to find out what these reasons might be.
Read MoreIf you’re having signal problems, see the following steps to identify the problem you might be having with your network.
Read More4G is a mobile network that allows high-speed wireless internet access. Audacious supports 4G and you can use our coverage checker to see if it’s available in your area.
Read MoreIf your phone is compatible with the 4G network, it will connect automatically if it is available. So get set to go faster!
Read MoreYes, an Audacious SIM can be used anywhere. If you’re travelling in Europe, you can use your calls, texts and data allowance just like you would in the UK – all thanks to Roam Like Home.
Read MoreYes. If you’re travelling in Europe, you can use your calls, texts and data allowance just like you would in the UK – all thanks to Roam Like Home.
Read MoreIf you think you’ve been charged incorrectly, we’ll help you get to the bottom of it. Just give the Audacious Team a call on 150 from your Audacious Mobile or 01604 266 466 from any other phone.
Read MoreTo access your voicemail from abroad you will need to dial your own number, as the short number (121) will not work from outside the UK. You will be charged the roaming call rate based on the country you are in.
Read MoreWith Roam Like Home, it’s free to receive calls in the any country included in Roam Like Home. In other Zones charges will apply when receiving calls, please see our price list for more information.
Read MoreWant to know more about using data abroad?Read more to find out.
Read MoreWant to know more about using data abroad?
Read MoreFind out more about our pricing for calls, text and data usage in the UK including out of bundle charges.
Read MoreFind out more about our pricing for calls, text and data usage outside of the UK including international calling and roaming.
Read MoreView our Code of Practice for non-geographic, premium rate and personal number services.
Read MoreIt’ll be sent by Royal Mail, 1st class. If you order before 4pm, it should arrive within the next two working days (so unfortunately no weekends and bank holidays). If there’s any delay, feel free to give our team a call on 01604 266 466.
Read MoreWe’ll pop it in the post and it’ll be sent by Royal Mail, 1st class. It will arrive ready to go, so just pop it in your phone.
Read MoreIt’s free to do and you can take it as often as you like. But it’s a good idea to retake the Sound Check every 6 months (in case your hearing changes) or if you change your mobile phone.
Read MoreIt takes about 5 minutes to complete. And you can retake it as many times as you like.
Read MoreIf this is your first time taking the Sound Check, we would suggest that you take the it in the same way that you normally make calls. For example, if that includes a hearing aid, then try it that way first to get a good comparison. If you wanted to try without an aid, you can always do that after. The Sound Check can be taken as many times as you like.
Read MoreOur Audacious SIM lets you use your phone as you normally would. If that means you use a hearing aid, then you can take the Sound Check with it. In clinical trials, 75% of participants wore hearing aids, 90% of these participants said that they benefited from the technology.
Read MoreYes, once you've taken the Sound Check, you can have your Sound Check results emailed to you for future reference. You can access your current hearing profile on your Audacious Sound Dashboard by logging into your Audacious account.
Read MoreWe’ll use the results of your Sound Check to create your personal hearing profile. This is what tailors calls to your exact hearing needs. Whenever you have a mobile call, our technology will clarify it.
Read MoreYes, our clever technology means any changes to your personal hearing profile results are passed on to your SIM card. Just make sure you choose the ‘update your hearing profile’ option at the end of the Sound Check to apply your newest profile.
Read MoreYour profile may look different from your audiogram. The Sound Check is testing for the way that you hear on the mobile phone. For example, if you use a hearing aid, your hearing is already being adapted by the hearing aid and so the profile will look different.
Read MoreThe Sound Check takes about 5 minutes to complete and you can retake it as many times as you like. To take the Sound Check you will need a computer or tablet and your mobile phone as well as a quiet area to take the test.
Read MoreIt couldn’t be simpler, when your SIM arrives, log in to My Account and take the Sound Check. This is what creates your hearing profile and sends all the details to your SIM.
Read MoreYes, they will! As soon as you’ve taken the Sound Check and clicked the option to update your profile, you’ll hear the difference straight away.
Read MoreRead more to find out how we can fix your clear call technology for you.
Read MoreOur hearing changes over time, so it’s a good idea to retake the Sound Check every 6 months. Or, if you notice your calls aren’t as clear as they used to be, take the Sound Check again and choose the option to ‘update your hearing profile’ at the end.
Read MoreIf you change your phone, it’s time to re-take your Sound Check. It’s easy to do. Just go to Audacious My Account and select new Sound Check. Then choose the option to ‘update your hearing profile’ at the end.
Read MoreWhen you let us know that you’re leaving (either online via My Account or by phone), we’ll start your 30-day notice period. Your next bill will include a full month’s line rental as usual; the following bill will contain a credit for any unused portion, and you will get one final bill that will show your balance as zero.
Read MoreAt Audacious, we don’t tie you in with 12, 18 or 24 month contracts. You can stay footloose and fancy free with 30 day rolling contracts. That means if you choose to leave, you just need to give us 30 days notice.
Read MoreTo keep your current number, simply ask us for your Port Authorisation Code (PAC). You can request this online, by phone or by text.
Read MoreAh, that’s easy. Just ask us for a Service Termination Authorisation Code (STAC). A STAC will allow you to instantly terminate your contract with your current provider. With a STAC you cannot take your mobile number with you to the new network.
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