Help and support

Our Help pages are here to offer support with all aspects of Audacious, from your personal hearing profile, to additional information about bills, mobile plans, data usage and more.

If you can’t find what you are looking for, don’t hesitate to contact us on 01604 266 466, or 150 from your Audacious mobile.

When you receive your new SIM it will be ready to go. Read more to find out how to set up your SIM with your phone.

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If you are getting a message such as 'incompatible sim', 'enter subsidy PIN' or 'enter network unlock code', then your phone needs to be unlocked.

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You can lock your SIM with a PIN. You have to enter the PIN to make phone calls and use data.

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Audacious SIM cards come in three sizes: Standard (the biggest), Micro and Nano (the smallest). All you need to do is snap out the correct size for your phone and slip it in. If you’re not sure which size you need, your phone’s user guide will let you know.

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If you enter the wrong SIM PIN three times in row, your SIM will be blocked. If this happens, don’t worry, all you need to do is input in your PUK code.

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Not sure how to find your new number? Read more for a few options on how to find out your new phone number.

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Simply contact your current provider and tell them that you want to leave. If your contract’s up, you’re free to switch whenever you like.

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Just ended your contract? Your previous provider should give you your PAC over the phone (right away) or within two hours by text.

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Discover your personal hearing profile today

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